---
title: What If The Vendor Doesn’t Have An Email Address Or Mobile Number? How Will They Complete The Process?
description: Our platform is a tech-based solution, and while there's no commitment until payment is made.
---

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# What If The Vendor Doesn’t Have An Email Address Or Mobile Number? How Will They Complete The Process?

## Our Platform Is A Tech-Based Solution

Our platform is a tech-based solution, and while there's no commitment until payment is made, the process does rely on either an email or mobile number to send the questionnaire and payment link. If a vendor has neither, the agent may need to assist them in person to complete the form.

We have a printable version of the questionnaire available in the Agent Toolkit that agents can complete with the vendor and then upload alongside the Form 6.

Any questions? Please reach out to our orders team at orders@search-x.com.au.

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