How Can Agents Help Elderly Or Non-Tech Savvy Vendors Complete The Vendor Questionnaire?

• Start by explaining: "I’m here to help you navigate the form, but the answers must come from you. I can’t answer for you or give legal advice."
• Use the tooltips and explanations in the form to guide the vendor, and type exactly what the vendor says.
• Do not paraphrase or reword. For example, if the vendor says: "I think we had something done on the pool fence but I’m not sure," type that exactly or suggest they check and return later.
• You can contact our team and request our team contacts the Vendor for you to run through their Questionnaire.

Any questions - please reach out to our team on orders@search-x.com.au!